What to expect onboard? (MSC)

Get answers to common MSC Cruises questions. Learn about onboard services, tips, policies, and more before you set sail.

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MSC Cruises communicates in six main languages: English, Italian, German, French, Spanish, and Brazilian Portuguese. Materials like menus and cabin booklets are provided in your preferred language based on your booking.

Yes! Wi-Fi packages are available on all ships. Visit the ship’s reception or MSC’s website for more details.

Smoking (including e-cigarettes) is only permitted in designated outdoor areas and casinos (while seated and playing). It is not allowed in cabins, balconies, or non-designated zones. Offenders may be fined or even disembarked.

All ships are climate-controlled. Cabins include thermostats so you can adjust the temperature to your preference.

Yes. If you’ve registered a credit card to your onboard account, cash advances are available in onboard currency (EUR or USD), subject to fees.

A map is available at Reception to help you navigate your floating resort.

Yes. All gratuities and service charges are included in your My Kind of Cruise booking price.

MSC Cruises does not recommend tipping individuals separately.

No. In fact, many products like alcohol, tobacco, and fragrances are duty free, offering savings up to 30% compared to land prices (varies by itinerary and regulations).

Yes. Bar purchases incur a gratuity fee:

- 15%: Europe, Emirates, South Caribbean, Red Sea, South America, Far East

- 18%: North America itineraries

- Access to the MSC Aurea Spa is by appointment only and restricted to guests aged 18+.

- Pregnant guests may not use heat treatments in the Thermal Area.

- Spa services and exclusive solariums with jacuzzi and bar services are available on select ships.

Sunbeds are free for all guests but cannot be reserved. Do not leave personal items unattended for more than 30 minutes. Unreturned beach towels may be charged.

Yes. The Hub - Photo & Digit@l offers:

- Professional cruise and event photography

- Studio-quality portraits

- Photo products (frames, cameras, accessories)

- All-Inclusive Digital Photo Packages – downloadable during your cruise only

No. Digital photos must be downloaded before disembarkation.

Yes. Every ship has a Medical Centre, open daily and 24/7 for emergencies.

Check with your national health service before travelling. MSC is not responsible for guests denied port entry due to missing vaccinations.

Only recognised assistance dogs are permitted, with prior approval at booking.

Contact Guest Services or Reception. After your cruise, email: customerservice@msccruises.co.uk

Yes. Visit the Information Office. They’ll handle postage and send items via local port representatives.

Yes! Make any occasion special by ordering fresh flowers through the onboard Information Office.

If travelling within the EU and carrying €10,000 or more, you must declare it at border control. Check with embassies or travel agents for other country-specific regulations.

No pets are allowed, except for approved assistance dogs.

Absolutely not. Disposing of items at sea is dangerous and strictly prohibited. Guests violating this policy may face serious penalties.

Please help us protect the sea by using appropriate bins and avoiding littering.

No. For security reasons, visitors are not allowed on board.